Hosted PBX Features

System Features

Basic Call Handling (21)

Answer A Call

How To Answer A Call
To answer a call:
1) If your phone is ringing lift handset and say “hello”

Call Hold

How To Use Call Hold
To put a call on hold:
while speaking to the caller:
1) press the hold button

To hang-up on someone who is on hold:
1) press the “Cancel” Button, and the last person who you put on hold will be dropped

To resume a call which has been put on hold:
1a) press the line button corresponding to the call you which to resume

or

1b) press the “Resume” Button and the last call you put on hold will resume

Call Transfer

How To Use Call Transfer

Attended Call Transfer
while speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, call the party you would like to transfer the caller to (inside or outside)
3) speak to the person you are transferring the caller to
4a) when ready to connect the caller and the party you are transferring to, Hang-up… OR press the “Transfer” Button again
4b) if the party you were transferring to does NOT want to speak with the caller, press the “Cancel” button

Unattended Call Transfer
1) press the “Transfer” button
2) when you hear dial tone, call the party you would like to transfer the caller to (inside or outside)
3) Hang-up or press transfer immediately

Transfer Call Directly To Voice Mail
To transfer a call directly to voicemail:
While speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, dial *7 + the extension number of the voicemail you would like to transfer them to
3) hang-up or press the “Transfer” button again

Call Transfer Directly to Voicemail

Transfer Call Directly To Voice Mail
To transfer a call directly to voicemail:
While speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, dial *7 + the extension number of the voicemail you would like to transfer them to
3) hang-up or press the “Transfer” button again

Intercom

How To Use Intercom

1) Lift handset or press speakerphone
2) Dial the extension of the phone you want to speak with
3) When the person answers the phone start speaking

If the other person in on the phone depending on the phone settings the call may go to voice mail.

There are settings in the phone itself that will make this option work differently that described above but the above instructions will be accurate if NoContractVoIP.com programmed your phones.

Intercom (Voice Announce)

How To Use Voice Announce Intercom ( YeaLink Phones )

1) Lift handset or press speakerphone
2) Dial *4 + the extension of the phone you want to voice announce to
3) Start speaking

If the other person in on the phone they will get the option to let the call come thru or reject the call and send it to voice mail.

There are settings in the phone itself that will make this option work differently that described above but the above instructions will be accurate if NoContractVoIP.com programmed your phones.

*** Depending on your companies policy the use of
this feature may be disabled for security reasons. ***

Call Park (Dynamic)

How To Use Dynamic Call Park

while speaking to the caller:
1) press *789
( the caller will her you dial the *789 and then your music on hold )
2) the system will tell you the position of the park 601 – 625 ( depending on how many Call Park positions your company has )
3) you may then hang up the phone
4) then any other user on the system can dial that code and the call will come to their phone immediately

The caller must be picked up before 5 minutes ( default ) or the call will ring back to the phones that normally ring on incoming calls.

If more or less than 5 minutes is needed please let our support department know.

Call Park (Static)

How To Use Static Call Park

while speaking to the caller:
1) press the transfer button then *89 + the parking position, the caller will then hear your music on hold if you have it
2) you may then hang up the phone
4) then any other user on the system can dial that code and the call will come to their phone immediately

The caller must be picked up before 5 minutes ( default ) or the call will ring back to the phones that normally ring on incoming calls

If more or less than 5 minutes is needed please let our support department know.

Directed Call Pickup ( Answer another ringing phone )

How To Use Directed Call Pickup

1) Lift handset or press speakerphone
2) Dial *40 + the extension and press send of the ringing phone you want to answer
3) Start speaking

** This feature does not work in a ring group**

Directed Call Pickup ( Pickup a call on hold at another phone )

How To Use Directed Call Pickup

1) Lift handset or press speakerphone
2) Dial *40 + the extension and press send of the ringing phone you want to answer
3) Start speaking

** This feature does not work in a ring group**

Transfer a call to any outside number (including cellular phones)

Transfer a call to any outside number (including cellular phones)

While talking to the first party:
1) Press “Transfer”
2) Call the # you want to transfer to
either:
a) Wait for the person you are transferring to to answer, and tell them about the calling party, then hang up to connect or press “Transfer” again to hang up on the person you were transferring to, and speak to the original party

or:

b) Hang up, (causing a “blind transfer” where the person you are transferring to has no knowledge about the person being transferred)

Call Conference / Three-Way Calling

How To Use Call Conference / Three-Way Calling
To start a conference:
While speaking to party A:
1) press the “Conference” button
2) when you hear dial tone, call party B
3) when party B answers, press the “Conference” button again

To end a conference call:
To terminate all parties:
1) Hang-up the phone

To terminate only 1 party:
1) press the “Split” Button, causing the 2 parties to be placed on hold separately
2) the caller ID of Caller B will be displayed, and you may press “Cancel” to terminate that call, or press “Resume” to speak with party B
3) if you terminated Party B, you will see Caller A’s Caller ID and you may Press “Cancel” to terminate them, or “Resume” to speak with them

Last Number Redial

How To Use Last Number Redial

1) Press LNR or RD or Redial button on phone and the last number you dialed will be dialed again

This feature may not be available on all phones

Multiple Auto-Attendants

Multiple Auto-Attendants

With multiple auto attendants you are able to have specific phone numbers answered with different greetings and at different times of the day.

Day and night modes – ‘time-based routing’

Day and night modes – ‘time-based routing’

This is a custom feature that is set up on a per company basis. Please notify us if your company will need this feature.

Flexible Routing

How To Use Flexible Routing

Calls can be routed by time of day and day of week

This feature is completely custom designed to your specification and there different ways to use it, please ask your programmer for exact instructions on how to use it for your application.

Music On Hold Methods

How To Use Music On Hold Methods

There are a couple of different ways we can set up your Music On Hold:

1) Restart play… the same file will restart at the beginning.

2) Random file play… Each time a caller is put on hold a different file will play

Custom Message On Hold

How To Use Custom Message On Hold

With a Custom Message On Hold a different message can be played for different departments or extensions… telling about policies and procedures or specials that might be offered.

We work with a professional Message On Hold company known as Captive Audience.

Captive Audience will produce your Message On Hold Ad’s freeing you from that “I Can’t Think Of What To Say” thing and get them put on our system.

Give them a call at 800 488-2550 Or www.captive-audience.com

Do Not Disturb

How To Use Do Not Disturb

1) Press DND button on phone and all calls to your extension will be sent to voice mail

This feature may not be available on all phones

Conference Rooms

How To Use Your Conference Rooms

1) Dial your conference room phone number
2) When prompted enter your I,D. Code
3) You will be prompted to your name followed by a #
4) Your presence will then be announced to the conference room
5) You will hear a beep then you are in the room

Voice Mail Features

Voicemail to Email Forwarding
Message Waiting Indicator
Multiple Voicemail Folders
Web Management of Voicemail Recordings

Web Portal

Voicemail Configuration
Access to Voicemail Messages
Access to Call Recordings
Caller ID Blocking
Call Screening Based on Caller ID
Call Forward on Busy
Call Forward on No Answer
Call Forward Follow Me (concurrent or linear)
Call Forward Follow Me Based on Caller ID
Do Not Disturb
One Touch Call Recording