Hosted PBX Features

System Features

Answer A Call

How To Answer A Call
To answer a call:
1) If your phone is ringing lift handset and say “hello”

Call Hold

How To Use Call Hold
To put a call on hold:
while speaking to the caller:
1) press the hold button

To hang-up on someone who is on hold:
1) press the “Cancel” Button, and the last person who you put on hold will be dropped

To resume a call which has been put on hold:
1a) press the line button corresponding to the call you which to resume

or

1b) press the “Resume” Button and the last call you put on hold will resume

Call Transfer

How To Use Call Transfer

Attended Call Transfer
while speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, call the party you would like to transfer the caller to (inside or outside)
3) speak to the person you are transferring the caller to
4a) when ready to connect the caller and the party you are transferring to, Hang-up… OR press the “Transfer” Button again
4b) if the party you were transferring to does NOT want to speak with the caller, press the “Cancel” button

Unattended Call Transfer
1) press the “Transfer” button
2) when you hear dial tone, call the party you would like to transfer the caller to (inside or outside)
3) Hang-up or press transfer immediately

Transfer Call Directly To Voice Mail
To transfer a call directly to voicemail:
While speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, dial *7 + the extension number of the voicemail you would like to transfer them to
3) hang-up or press the “Transfer” button again

Call Transfer Directly to Voicemail

Transfer Call Directly To Voice Mail
To transfer a call directly to voicemail:
While speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, dial *7 + the extension number of the voicemail you would like to transfer them to
3) hang-up or press the “Transfer” button again

Intercom

How To Use Intercom

1) Lift handset or press speakerphone
2) Dial the extension of the phone you want to speak with
3) When the person answers the phone start speaking

If the other person in on the phone depending on the phone settings the call may go to voice mail.

There are settings in the phone itself that will make this option work differently that described above but the above instructions will be accurate if NoContractVoIP.com programmed your phones.

Intercom (Voice Announce)

How To Use Voice Announce Intercom ( YeaLink Phones )

1) Lift handset or press speakerphone
2) Dial *4 + the extension of the phone you want to voice announce to
3) Start speaking

If the other person in on the phone they will get the option to let the call come thru or reject the call and send it to voice mail.

There are settings in the phone itself that will make this option work differently that described above but the above instructions will be accurate if NoContractVoIP.com programmed your phones.

*** Depending on your companies policy the use of
this feature may be disabled for security reasons. ***

Call Park (Dynamic)

How To Use Dynamic Call Park

while speaking to the caller:
1) press *789
( the caller will her you dial the *789 and then your music on hold )
2) the system will tell you the position of the park 601 – 625 ( depending on how many Call Park positions your company has )
3) you may then hang up the phone
4) then any other user on the system can dial that code and the call will come to their phone immediately

The caller must be picked up before 5 minutes ( default ) or the call will ring back to the phones that normally ring on incoming calls.

If more or less than 5 minutes is needed please let our support department know.

Call Park (Static)

How To Use Static Call Park

while speaking to the caller:
1) press the transfer button then *89 + the parking position, the caller will then hear your music on hold if you have it
2) you may then hang up the phone
4) then any other user on the system can dial that code and the call will come to their phone immediately

The caller must be picked up before 5 minutes ( default ) or the call will ring back to the phones that normally ring on incoming calls

If more or less than 5 minutes is needed please let our support department know.

Directed Call Pickup ( Answer another ringing phone )

How To Use Directed Call Pickup

1) Lift handset or press speakerphone
2) Dial *40 + the extension and press send of the ringing phone you want to answer
3) Start speaking

** This feature does not work in a ring group**

Directed Call Pickup ( Pickup a call on hold at another phone )

How To Use Directed Call Pickup

1) Lift handset or press speakerphone
2) Dial *40 + the extension and press send of the ringing phone you want to answer
3) Start speaking

** This feature does not work in a ring group**

Transfer a call to any outside number (including cellular phones)

Transfer a call to any outside number (including cellular phones)

While talking to the first party:
1) Press “Transfer”
2) Call the # you want to transfer to
either:
a) Wait for the person you are transferring to to answer, and tell them about the calling party, then hang up to connect or press “Transfer” again to hang up on the person you were transferring to, and speak to the original party

or:

b) Hang up, (causing a “blind transfer” where the person you are transferring to has no knowledge about the person being transferred)

Call Conference / Three-Way Calling

How To Use Call Conference / Three-Way Calling
To start a conference:
While speaking to party A:
1) press the “Conference” button
2) when you hear dial tone, call party B
3) when party B answers, press the “Conference” button again

To end a conference call:
To terminate all parties:
1) Hang-up the phone

To terminate only 1 party:
1) press the “Split” Button, causing the 2 parties to be placed on hold separately
2) the caller ID of Caller B will be displayed, and you may press “Cancel” to terminate that call, or press “Resume” to speak with party B
3) if you terminated Party B, you will see Caller A’s Caller ID and you may Press “Cancel” to terminate them, or “Resume” to speak with them

Last Number Redial

How To Use Last Number Redial

1) Press LNR or RD or Redial button on phone and the last number you dialed will be dialed again

This feature may not be available on all phones

Speed Dial

How To Use Speed Dial
To use speed dial please consult your owners manual for the specific phone you have

Panasonic User Guides
Panasonic KX-TGP500 – 550 Admin Guide
Panasonic KX-TGP500 – 550 User Guide
Panasonic KX-UT113
Panasonic KX-UT123
Panasonic KX-UT133
Panasonic KX-UT136
Panasonic KX-UT670 Admin Guide
Panasonic KX-UT670 Operating Instructions

YeaLink User Guides
YeaLink T-20P
YeaLink T-22P
YeaLink T-26P
YeaLink T-28P
YeaLink T-32G
YeaLink T-38G

Multiple Auto-Attendants

With multiple auto attendants you are able to have specific phone numbers answered with different greetings and at different times of the day.

Day and night modes – ‘time-based routing’

This is a custom feature that is set up on a per company basis. Please notify us if your company will need this feature.

How To Use Flexible Routing

How To Use Flexible Routing

Calls can be routed by time of day and day of week

This feature is completely custom designed to your specification and there different ways to use it, please ask your programmer for exact instructions on how to use it for your application.

Music On Hold Methods

How To Use Music On Hold Methods

There are a couple of different ways we can set up your Music On Hold:

1) Restart play… the same file will restart at the beginning.

2) Random file play… Each time a caller is put on hold a different file will play

Custom Message On Hold

How To Use Custom Message On Hold

With a Custom Message On Hold a different message can be played for different departments or extensions… telling about policies and procedures or specials that might be offered.

We work with a professional Message On Hold company known as Captive Audience.

Captive Audience will produce your Message On Hold Ad’s freeing you from that “I Can’t Think Of What To Say” thing and get them put on our system.

Give them a call at 800 488-2550 Or www.captive-audience.com

Do Not Disturb

How To Use Do Not Disturb

1) Press DND button on phone and all calls to your extension will be sent to voice mail

This feature may not be available on all phones

Conference Rooms

How To Use Your Conference Rooms

1) Dial your conference room phone number
2) When prompted enter your I,D. Code
3) You will be prompted to your name followed by a #
4) Your presence will then be announced to the conference room
5) You will hear a beep then you are in the room

Can I use my phone at home?

Yes, your phone can be taken to a home, though you will need a power supply to power the phone (it is likely currently being powered by a piece of equipment in your offices that powers all the phones).

There is a chance that your home’s internet will not be able to support the phone, but this is determined on a case by case basis, and is typically just checked by attempting to plug the phone into the network and trying it out!

How do I forward my phones? Can I schedule my phones to forward automatically?

To forward an individual phone you can dial *72 followed by the extension or phone number you wish to forward to (if you forward to an outside phone number like a cell phone, and you dial the phone number in with 10 digits xxx xxx-xxxx any call that gets forwarded to the cell phone will show your office’s caller ID, if you forward to the cell phone using 11 digits in the pattern 1 xxx xxx-xxxx then any call forwarded to the cell phone will show the caller’s caller ID). When done dialing the forward on code the system will read back the number you forwarded to then say “Thank you” you must stay on the phone until it says “thank you” or else the system will assume you didn’t like the number it was reading back to you and NOT turn on forwarding. the system will also remember the last number you forwarded to and if you wish to forward to that same number again just dial *72, this will reforward to the same number as the number your phone was last forwarded to.

To unforward dial *73 at the phone you want to disable forwarding at.

You can also manage forwarding from inside of your voicemail box auto attendant, option 4 (for the forwarding menu), then 2 (to set the destination number), option 3 (to turn forwarding on or off), or option 4 to forward to the number you called into the voicemail box from.

You can also manage forwarding through access to the online portal. Here the forwarding options can be dealt with on an ad-hoc basis, on a weekly repeating schedule, or through a 1 time scheduled event starting and ending on a date/time of your choosing.

Yealink – How To Transfer

During a call, you can transfer the call to another contact.

You can use one of three ways:

Blind Transfer: Transfer a call directly to the third party without consulting.

Semi-Attended Transfer: Transfer a call when receiving ringback.

Attended Transfer (ConsultativeTransfer): Transfer a call with prior consulting.

Blind Transfer

  1. Press the TRANSFER key or Transfer during a call.
  2. Do one of the following:
    • Enter the number or select a contact from the placed call list you want to transfer to.
    • If you have set a Speed Dial key, you can also press the Speed Dial key to transfer the call to the contact directly.
    • Press Directory, Select the desired contact from the Directory list.
  3. Press BTransfer or the TRANSFER key to complete the transfer.

Tip: If you are using a handset, the transfer can be completed by hanging up the handset.

Semi-Attended/AttendedTransfer

  1. Press the TRANSFER key or select Transfer during a call.
  2. Do one of the following:
    • Enter the number or select a contact from the placed call list you want to transfer the call to.
    • Select Directory. Select the desired contact from the Directory list.
  3. Press the OK key or select Send.
  4. Do one of the following:
    • When you hear the ringback tone, press the TRANSFER key or Transfer to finish a semi-attended transfer.
    • After the contact answers the call, press the TRANSFER key or Transfer to finish an attended transfer (consultative transfer).

Tip: If you are using a handset, the transfer can be completed by hanging up the handset.

Yealink – How To Conference

  1. Place a call to the first party.
  2. Select Conference to place a new call. The active call is placed on hold.
  3. Dial the second party’s number. You can also select the desired contact from the search list, or select a contact from the placed call list or Directory before you enter the number.
  4. When the second party answers the call, select Conference to add the second party to the conference.
  5. Repeat the above steps to add more parties to the conference.

Merging Two Calls into a Conference

You can invite a held call into a conference call with the active call.

  1. Place two calls on the phone.
  2. Select the desired call for a conference and ensure that the call is active.
  3. Select Conference.
  4. Highlight the desired hold call and select Send.

Inviting a Transfer Target and a Transferee into a Conference

After consulting with the contact you want to transfer a call to, you can invite the two calls into a conference.

  1. Select Conference after talking with the contact you want to transfer a call to.

The transferee and the transfer target join the conference.

Connections

Connections Everything you need to choose how you connect View Products 1 GigabitLevel 3 Connection Fully redundant servers Internet Connection Most Any Connection Will Work  Fiber  EOC  T-1 MicrowaveDSL Cable WiFi Your system starts with our data center and your connection to the internet. All you need to do is choose how you want to…

Hosted PBX

Hosted PBX No Contract VoIP Telephone Company DSL DSL Modem Router PoE Switch Extension 101 Extension 102 Extension 103 Extension 104 Extension 105 Extension 101 – 105

Hosted PBX+Home

Hosted PBX + Home No Contract VoIP Telephone Company DSL DSL Modem Router Home Office DSL Modem Router PoE Switch Extension 106 Extension 101 – 105 No Contract VoIP Telephone Company DSL Home Office DSL Modem Router Extension 106

Hosted PBX+Mobile

Hosted PBX + Mobile No Contract VoIP No Contract VoIP Laptop or tablet & Bria App Extension 108 iPhone & Bria App Using WiFi Extension 106 Android Phone & Bria App Using Wifi Extension 107 Telephone Company DSL DSL Modem Router PoE Switch Extension 101 Extension 102 Extension 103 Extension 104 Extension 105 Extension 101…

Standard PBX

Standard PBX No Contract VoIP Telephone Company DSL DSL Modem Router RJ21X Block Dial Tone Out ATA Analog Telephone Adapter Extension 101 Extension 102 Extension 103 Extension 104 Extension 105 Extension 101 – 105

SIP Enabled PBX

SIP Enabled PBX No Contract VoIP Telephone Company DSL DSL Modem Router Extension 101 Extension 102 Extension 103 Extension 104 Extension 105 Extension 101 – 105

Mobile Office

Mobile Office West Coast Team No Contract VoIP East Coast Team Software Development in London In this example there would be one main phone number. The calling party would hear:   “Thank you for calling YourSales.com To reach Tim in sales press 1 To reach Tanya press 2 To reach Frank press 3 For your…

Virtual Office

Virtual Office West Coast Team No Contract VoIP East Coast Team Ted the Field Service Rep in Texas In this example there would be one main phone number. The calling party would hear: “Thank you for calling YourSales.com To reach Tim in sales press 1 To reach Tanya press 2 For Frank press 3 For…

Redundant Samsung

Redundant Samsung Internet Modem 5 Port Switch Never bave both routers powered up at the same time Router 1 Primary Router 2 Secondary Network Switch Samsung OfficeServ

Router Option 1

Router Option 1 Internet Modem No Contract VoIP Bandwidth Allocation Router Pass through connection Customer Main Router Phone Network PoE Switch Network Switch No Contract VoIP Bandwidth Allocation Router Phone Network PoE Switch

Voice Mail Direct

Voice Mail Direct How To Use Voice Mail Direct 1) Dial your voice mail number and wait till you hear greeting2) Enter * then mailbox password   You will hear the following menu 1   To listen to new messages 2   To change folders 3   For advanced options 0   For mailbox options *   For Help #   To exit   Choice 1 message…

Electronic Fax Instructions

Electronic Fax Instructions To send a fax via eMail: In the “To” field, put the receiving fax machine’s number (including 1 and area code) followed by “@faxmessage.net” In the subject you need to put your username and password in the following format…. u=username p=passwordSee example below You then attach the document you wish to fax…

Bria iPad Setup

Bria iPad Setup 1) Open App 2) Click on wrench in upper right corner to go to settings This is the Accounts main screen 3) Click on the + in the upper right corner to add your new account You will then see the User-defined Accounts screen 4) Select the 1st option “SIP Making Calls”…

Answer A Call

How To Answer A Call To answer a call: 1) If your phone is ringing lift handset and say “hello”

Call Hold

How To Use Call Hold To put a call on hold: while speaking to the caller: 1) press the hold button To hang-up on someone who is on hold: 1) press the “Cancel” Button, and the last person who you put on hold will be dropped To resume a call which has been put on…

Call Transfer

How To Use Call Transfer Attended Call Transfer while speaking to the caller: 1) press the “Transfer” button 2) when you hear dial tone, call the party you would like to transfer the caller to (inside or outside) 3) speak to the person you are transferring the caller to 4a) when ready to connect the…

Call Transfer Directly to Voicemail

Transfer Call Directly To Voice Mail To transfer a call directly to voicemail: While speaking to the caller: 1) press the “Transfer” button 2) when you hear dial tone, dial *7 + the extension number of the voicemail you would like to transfer them to 3) hang-up or press the “Transfer” button again

Intercom

How To Use Intercom 1) Lift handset or press speakerphone 2) Dial the extension of the phone you want to speak with 3) When the person answers the phone start speaking If the other person in on the phone depending on the phone settings the call may go to voice mail. There are settings in…

Intercom (Voice Announce)

How To Use Voice Announce Intercom ( YeaLink Phones ) 1) Lift handset or press speakerphone 2) Dial *4 + the extension of the phone you want to voice announce to 3) Start speaking If the other person in on the phone they will get the option to let the call come thru or reject…

Call Park (Dynamic)

How To Use Dynamic Call Park while speaking to the caller: 1) press *789 ( the caller will her you dial the *789 and then your music on hold ) 2) the system will tell you the position of the park 601 – 625 ( depending on how many Call Park positions your company has…

Call Park (Static)

How To Use Static Call Park while speaking to the caller: 1) press the transfer button then *89 + the parking position, the caller will then hear your music on hold if you have it 2) you may then hang up the phone 4) then any other user on the system can dial that code…

Directed Call Pickup ( Answer another ringing phone )

How To Use Directed Call Pickup 1) Lift handset or press speakerphone 2) Dial *40 + the extension and press send of the ringing phone you want to answer 3) Start speaking ** This feature does not work in a ring group**

Directed Call Pickup ( Pickup a call on hold at another phone )

How To Use Directed Call Pickup 1) Lift handset or press speakerphone 2) Dial *40 + the extension and press send of the ringing phone you want to answer 3) Start speaking ** This feature does not work in a ring group**

Transfer a call to any outside number (including cellular phones)

Transfer a call to any outside number (including cellular phones) While talking to the first party: 1) Press “Transfer” 2) Call the # you want to transfer to either: a) Wait for the person you are transferring to to answer, and tell them about the calling party, then hang up to connect or press “Transfer”…

Call Conference / Three-Way Calling

How To Use Call Conference / Three-Way Calling To start a conference: While speaking to party A: 1) press the “Conference” button 2) when you hear dial tone, call party B 3) when party B answers, press the “Conference” button again To end a conference call: To terminate all parties: 1) Hang-up the phone To…

Last Number Redial

How To Use Last Number Redial 1) Press LNR or RD or Redial button on phone and the last number you dialed will be dialed again This feature may not be available on all phones

Speed Dial

How To Use Speed Dial To use speed dial please consult your owners manual for the specific phone you have Panasonic User Guides Panasonic KX-TGP500 – 550 Admin Guide Panasonic KX-TGP500 – 550 User Guide Panasonic KX-UT113 Panasonic KX-UT123 Panasonic KX-UT133 Panasonic KX-UT136 Panasonic KX-UT670 Admin Guide Panasonic KX-UT670 Operating Instructions YeaLink User Guides YeaLink…

Multiple Auto-Attendants

With multiple auto attendants you are able to have specific phone numbers answered with different greetings and at different times of the day.

Day and night modes – ‘time-based routing’

This is a custom feature that is set up on a per company basis. Please notify us if your company will need this feature.

How To Use Flexible Routing

How To Use Flexible Routing Calls can be routed by time of day and day of week This feature is completely custom designed to your specification and there different ways to use it, please ask your programmer for exact instructions on how to use it for your application.

Music On Hold Methods

How To Use Music On Hold Methods There are a couple of different ways we can set up your Music On Hold: 1) Restart play… the same file will restart at the beginning. 2) Random file play… Each time a caller is put on hold a different file will play

Custom Message On Hold

How To Use Custom Message On Hold With a Custom Message On Hold a different message can be played for different departments or extensions… telling about policies and procedures or specials that might be offered. We work with a professional Message On Hold company known as Captive Audience. Captive Audience will produce your Message On…

Do Not Disturb

How To Use Do Not Disturb 1) Press DND button on phone and all calls to your extension will be sent to voice mail This feature may not be available on all phones

Conference Rooms

How To Use Your Conference Rooms 1) Dial your conference room phone number 2) When prompted enter your I,D. Code 3) You will be prompted to your name followed by a # 4) Your presence will then be announced to the conference room 5) You will hear a beep then you are in the room

Manuals and Guides

Manuals and Guides If you can’t find the manual you’re looking for please contact us and we can provide support. Get A Real Person Speak with an actual support specialist on our team. Call Support Specialist CounterPath Bria App for iOS or Android – Setup Guide X-Lite 5 for Windows User Guide (Renamed Bria) X-Lite…

Can I use my phone at home?

Yes, your phone can be taken to a home, though you will need a power supply to power the phone (it is likely currently being powered by a piece of equipment in your offices that powers all the phones). There is a chance that your home’s internet will not be able to support the phone,…

How do I forward my phones? Can I schedule my phones to forward automatically?

To forward an individual phone you can dial *72 followed by the extension or phone number you wish to forward to (if you forward to an outside phone number like a cell phone, and you dial the phone number in with 10 digits xxx xxx-xxxx any call that gets forwarded to the cell phone will…

Yealink – How To Transfer

During a call, you can transfer the call to another contact. You can use one of three ways: Blind Transfer: Transfer a call directly to the third party without consulting. Semi-Attended Transfer: Transfer a call when receiving ringback. Attended Transfer (ConsultativeTransfer): Transfer a call with prior consulting. Blind Transfer Press the TRANSFER key or Transfer…

Yealink – How To Conference

Place a call to the first party. Select Conference to place a new call. The active call is placed on hold. Dial the second party’s number. You can also select the desired contact from the search list, or select a contact from the placed call list or Directory before you enter the number. When the…

Voice Mail Features

Voicemail to Email Forwarding
Message Waiting Indicator
Multiple Voicemail Folders
Web Management of Voicemail Recordings

Web Portal

Voicemail Configuration
Access to Voicemail Messages
Access to Call Recordings
Caller ID Blocking
Call Screening Based on Caller ID
Call Forward on Busy
Call Forward on No Answer
Call Forward Follow Me (concurrent or linear)
Call Forward Follow Me Based on Caller ID
Do Not Disturb
One Touch Call Recording