Call Transfer

How To Use Call Transfer

Attended Call Transfer
while speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, call the party you would like to transfer the caller to (inside or outside)
3) speak to the person you are transferring the caller to
4a) when ready to connect the caller and the party you are transferring to, Hang-up… OR press the “Transfer” Button again
4b) if the party you were transferring to does NOT want to speak with the caller, press the “Cancel” button

Unattended Call Transfer
1) press the “Transfer” button
2) when you hear dial tone, call the party you would like to transfer the caller to (inside or outside)
3) Hang-up or press transfer immediately

Transfer Call Directly To Voice Mail
To transfer a call directly to voicemail:
While speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, dial *7 + the extension number of the voicemail you would like to transfer them to
3) hang-up or press the “Transfer” button again

Posted in: Basic Call Handling