Virtual Receptionists Stop Automated Calls

In today’s fast-paced world, time is money. Businesses of all sizes strive to optimize their operations and boost their productivity. However, one common factor that hinders productivity and eats away at valuable time is automated calls. Automated calls, also known as robocalls, interrupt everyone with pre-recorded messages that businesses use to communicate with their customers.…

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Employee Tracking: Pros and Cons

In light of the pandemic, employers worldwide have had to make adjustments to how their workforce operates. Remote work became a permanent fixture. The shift towards work-from-home and hybrid models presents advantages for both organizations and employees. Cost savings represents a major driver for supporting remote work. Employee morale and productivity consistently run much higher…

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10 Tips To Work From Home

Working from home has become a norm for many employees in a post COVID world. While the flexibility of working from home is convenient for many, it can also bring new challenges. In this article, we will discuss tips for making the most out of your home office experience. Establish a Dedicated Workspace Having a…

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Align Better With Microsoft Viva Goals

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We don’t provide computer systems or company databases to clients, we do business phones.  However, business VoIP today is intricately interlocked with other IT operations for businesses, so we feel we need to help our business owners up to date as much as possible on the tools out there, such as Microsoft’s various offerings. The…

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7 VoIP Setup Tips For Business

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The global pandemic showed us the need to run a business from anywhere, with employees scattered everywhere. Effective remote employees need cloud solutions in order to stay connected with their teams. These cloud applications include collaborative platforms such as Google Workspace and Microsoft 365. But along with these new applications came something revolutionary. VoIP (Voice…

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5 Frustration Free Solid Authentication Protocols

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Balancing productivity and security in offices represents a constant struggle.  Give users too much freedom, risk increases beyond control.  Add too many security gates to watch productivity dwindle as users get frustrated. The line between these two is razor thin, but achieveable. Companies must recognize the importance of both factors, instead of sacrificing one for…

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Simple Setup Checklist for Microsoft Teams

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Microsoft Teams is a lot of things. It’s a video conferencing tool, a team messaging channel, and a tool for in-app co-authoring, just to name a few. During the pandemic, the popularity of Teams skyrocketed. User numbers for MS Teams jumped from 20 million in November 2019 to 75 million in April 2020. As of…

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5 Digital Mistakes Companies Make

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The pandemic has been a shared reality for companies around the world. Lockdowns required major changes in how those companies operate. The status quo of having everyone work in the office no longer made sense. Many organizations quickly evolved to continue working through remote means. During the worst of the pandemic lockdown, an estimated 70%…

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Leadership for Business Communication

Did you know multiple styles of leadership work? There’s no one size fits all answer in the world of business leadership. Each one of us tends towards one of the styles by nature, sure. That being said, to effectively lead in a diverse workforce, we have to learn all of them. Different people react well…

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Business Communication and Mental Health

If the mind isn’t balanced, what good does communication do? Confusion reigns even with the clearest statements.  Unfortunately, mental health issues present challenges in the workplace due to endemic stigma. People often project unconscious or subconscious biases towards mental health issues.  These biases inevitably lead to severe workplace issues, such as toxic office culture, discrimination,…

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