Business Phone Service Differences
What makes a business phone system so different from a regular phone line? Most of us have grown up with phones these days since every home had one. Today, the vast majority of us have smart phones that we use all the time. So what makes business phone systems so different?
For a single person business, a lone smartphone might work just fine. However, once a company starts building teams, the need for a business phone system becomes obvious. Even if your employees are willing to use their personal cell phones, as a business you don’t want all those separate phone numbers floating around out there as representative of the company. It’s important to keep contact numbers simple and to be able to control the flow of business communication.
In addition, having a full business phone system protects your company from having client data taken by employees who leave the company, or by people who can crack an individual’s phone much easier than a system created and protected by competent IT people.
Business phone systems offer a multitude of benefits worth looking at early on in a company’s development.
Features of a Business Phone System
To start, a business phone system offers one phone number to advertise and gives extensions to each employee needing one. Traditionally, these systems allowed employees to call each other at no charge, and to hold conference calls including multiple participants.
Modern business phone systems run over the Internet, and can do so much more than traditional systems could. Extensions can now connect employees both through their desk phones and through whatever smartphone or table the employee wants to use as a remote “softphone” by using an app. When using the app, the business number appears on the caller ID instead of personal cell phone numbers.
Voicemails turn into emails, making them easier to process for team members. Hold music and autoattendants can now come so cheaply they’re usually included complimentary with each account. Control of the system as a whole refined to the point that business owners easily monitor call volume and which recipients are talking the most.
Modern VoIP business phone systems can even integrate with a company’s customer management software, pulling up the customer’s full account when a call comes in. This allows the employee taking the call to see the entire history of communication with that particular client. Businesses using this sort of integration often get higher customer satisfaction with less frustration and greater revenues over time.
Ready For A Top Notch VoIP Business System?
Here at NoContractVoIP, we create custom business phone systems that offer a full suite of hybrid and remote solutions for your telecom needs. Your success is our success.
To get the latest helpful content delivered to your inbox every month, subscribe to our newsletter here.
Looking for the finest stress-free custom business telephone systems? Contact us or call today at 866-550-0005!