Business Culture and Tech Innovation
Quiet quitting. The Great Resignation. Remote and hybrid work. Generational change, technological innovation, and the pandemic have conspired recently to accelerate change in how business is done like never before.
However, of these three, technological innovation has been the least talked about. Everyone knows about Gen Z’s demands for work/life balance, and that the pandemic proved remote work effective for many jobs. However, the tools that make it all work don’t get nearly as much attention.
The Tech Underlying The Revolution
VoIP, short for Voice over Internet Protocol, has revolutionized how work gets done. Using VoIP phones, a desk phone can work the same over any network, anywhere in the world. A work from home candidate with a VoIP deskphone or even a softphone app on their computer “appears” as part of the office network even if they’re hundreds or even thousands of miles away. The extensions, call transfers, and conference ability work exactly the same.
In the same fashion, virtual fax means that nobody needs to have a physical machine, and so no given worker needs to be in the office with that physical machine. Documents can flow as needed over data lines.
Slack, Trello, and Microsoft Teams offer just a few of the new collaboration tools people turned to during the pandemic when nobody could go anywhere. Since their rapid necessary spread, people now see them as effective and don’t want to go back.
Why Now? What’s The Difference?
People have claimed that virtual interaction isn’t as good or complete as in person conversations. Generation Z, however, is accustomed to a meaningful virtual social life. As time goes on, we’re seeing people enter the workforce who grew up on social media networks. These young adults are also accustomed to teamwork via online multiplayer games, with friends all over the world.
Those younger adults, accustomed to online collaboration, environmentally conscious of the cost of commuting, and pushing for better work/life balance, want to use these tech innovations to work in the world they’ve always played in. Because of programs, networks, and apps they grew up in, they have no trouble seeing distant people as real.
They know what we can do, they’re comfortable with it, and they’ll keep pushing. Companies might fight for offices for a while, but change is inevitable. VoIP and communications programs offer far cheaper alternatives to office space, to start with. And, as more and more of these young adults enter the workforce, they’ll push harder. Business faces a rapid paradigm shift. Which companies will make it, and who won’t?
Why Is This Published By A Business Phone Company?
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Photo by Kornél Máhl on Unsplash