Articles
Trends and Benefits of Call Center Tech
Call center technology has transformed the way businesses interact with their customers. Today, call centers leverage sophisticated tools and software to provide efficient and effective customer service. In this article, we’ll explore what call center technology is, how it works, and the benefits it provides to users. What is Call Center Technology? Call center technology…
10 Call Center Tips For Excellent Service
Call centers are essential for any business that deals with customers. They provide a vital communication channel that allows companies to offer support, answer questions, and resolve issues. However, in today’s competitive market, simply having a call center is not enough. It’s essential to have the best call center practices in place to ensure a…
11 Reasons To Like Windows 11
Over a year ago, Microsoft released the Windows 11 operating system (OS) which received largely positive reviews for its stability and user-friendliness. Although the OS is not a significant departure from the Windows 10 experience, it does provide numerous enhancements over the older environment. However, despite offering several improvements and a free upgrade for Windows…
How To Secure Online Banking
Since the invention of the internet, many things have changed, including how we bank and access our accounts. Long ago in the before time, people had to visit a local bank branch to make deposits and withdrawals. However, today people deposit checks by taking a picture of it on their phone. Approximately 73% of people…
6 Tips To Secure Your Cloud Apps
Companies often overlook misconfigurations of cloud solutions when planning cybersecurity strategies. Signing up for cloud apps typically goes quick and easy, leading users to assume that security gets automatically taken care of. However, this assumption is incorrect because cloud security follows a shared model. While the provider secures the backend infrastructure, the responsibility falls on…
Checklist For Office Moves
Just like a family can need a bigger home, businesses often outgrow their office space. Research shows that businesses relocate on average every seven years. However, whether the move is due to growth, company relocation, or a change of scenery, moving offices can have a significant impact on employees. With the recent global pandemic, many…
Employee Tracking: Pros and Cons
In light of the pandemic, employers worldwide have had to make adjustments to how their workforce operates. Remote work became a permanent fixture. The shift towards work-from-home and hybrid models presents advantages for both organizations and employees. Cost savings represents a major driver for supporting remote work. Employee morale and productivity consistently run much higher…
SIP ALG: Why Turn It Off
Session Initiation Protocol (SIP) offers a widely used protocol for initiating, maintaining, modifying and terminating real-time multimedia sessions between endpoints on the Internet. SIP became an integral part of the modern communication infrastructure since it’s invention. It gets used in a variety of applications today. Apps include voice and video over IP (VoIP), instant messaging,…
10 Tips To Work From Home
Working from home has become a norm for many employees in a post COVID world. While the flexibility of working from home is convenient for many, it can also bring new challenges. In this article, we will discuss tips for making the most out of your home office experience. Establish a Dedicated Workspace Having a…
How Much Data Does VoIP Use?
VoIP provides numerous benefits for businesses, including reduced monthly costs and enhanced communication capabilities for your team with customers and prospects. It is important to understand the data usage of VoIP to avoid surpassing your internet plan. VoIP operates through the internet, utilizing your high-speed connection to complete calls. Although the data usage of VoIP…