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Year-end Technology Review Priorities

By Lilly Ice | November 7, 2022

As the year enters the last quarter, now is the time to plan for the future.  Businesses are made up of people, and people begin the new year with hope for growth and improvement.  Today, business operations frequently depend on technology. Review your company’s IT for optimization of tech and its use. A year-end technology…

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7 Apps To Improve Customer Experience in 2023

By Lilly Ice | November 5, 2022

Paying attention to your customer’s process of experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that don’t focus on how their customer journey goes. In this digital age, customers expect more from those they do business with because of the gains of technology. In today’s world, people…

Business Phone Service Differences

By Lilly Ice | October 31, 2022

What makes a business phone system so different from a regular phone line? Most of us have grown up with phones these days since every home had one.  Today, the vast majority of us have smart phones that we use all the time. So what makes business phone systems so different? For a single person…

Best VoIP Service Options

By Lilly Ice | October 27, 2022

What the best VoIP service out there? Well, of course, we think we are. After all, this is our website. Joking aside, though, what the best VoIP service for you consists of depends on your precise needs.  For instance, our company focuses on business phone systems, so if you’re looking for residential service, you’re probably…

Cloud PBX Phones for Business

By Lilly Ice | October 25, 2022

Before we can talk about a cloud PBX, first we must define what is a PBX in the first place.  PBX stands for Private Branch Exchange, and at the core it consists of the system that lets a business have internal extensions, transfer calls between those extensions, and conference calling.  Once upon a time, businesses…

What is Right to Repair?

By Zach Paraiso | October 19, 2022

To nobody’s surprise, consumer electronics make up a significant segment of the global economy. In 2021 alone, the worldwide revenue for consumer electronics reached $690.5 billion. Clearly, everyday electronic use has become commonplace globally. The expertise required to repair these devices has become invaluable as a result. But in many cases, measures implemented by electronics…

Issues With MS Teams

By Lilly Ice | October 18, 2022

Microsoft Teams is, as usual, part of Microsoft’s comprehensive suite of tools.  Microsoft makes a point of interlocking their offerings in such a way as users can’t mix and match the tools those end users like the best.  If one has Windows, one is stuck with Microsoft Edge and it cannot be removed.  In a…

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What Does Microsoft Viva Sales Offer?

By Lilly Ice | October 15, 2022

Data entry often feels like shackles on salespeople’s feet.  The time they spend on data organization is time they’re not spending with customers. However, the collection and collation of sales data represents vital operating information for the company as a whole. The business as a whole must capture customer orders, quotes, needs, and more. Lead…

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Stop Insider Threats To IT Security

By Lilly Ice | October 13, 2022

Insider attacks represent one of the most difficult types of attacks to detect. An “insider” would be any given person who has legitimate access to the company network and data. This access can take many forms, such as a login or other authorized connection. When insiders have authorized system access, those credentials bypass certain security…

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Digital Employee Offboarding Checklist

By Lilly Ice | October 10, 2022

Digital footprints run rampant all over today’s offices and workplaces. Employees start creating these footprints the moment they’re hired. Each team member get a company email address and application logins the day they start. They often update their LinkedIn page immediately to connect with your company. Whenever an employee leaves a company, for whatever reason,…