Articles

VoIP Trends For The Future

By Lilly Ice | September 28, 2022

Traditional landlines and private branch exchange (PBX) systems were massive installations of copper lines and large switchboards.  When the Internet came along, Voice over Internet Protocol (VoIP) systems were developed to run voice calls over the Internet, offering a lower cost alternative to all that copper.  In VoIP’s early days, call quality was lower than…

Using VoIP To Compete In Business

By Lilly Ice | September 27, 2022

Since Alexander Graham Bell’s day, businesses have bought telephone services the same way they’ve purchased electricity, janitorial functions, and water for the cooler—as packaged offerings defined by an outside provider. Sure, companies could choose from a menu of configuration options and service plans, but, in the end, the phone company or vendor called the shots.…

Pros and Cons of Latest VoIP Solutions

By Lilly Ice | September 27, 2022

VoIP systems have put world class business telecom within the reach of small and medium businesses, including those run out of home offices. So, it only makes sense that these businesses are moving away from traditional phone companies to put everything online.  In techie jargon, they’re switching away from POTS (plain old telephone service) to…

Cut Business Overhead Costs With VoIP

By Lilly Ice | September 26, 2022

Every business needs telephones.  Regardless of the size or industry of the business, telecom is one of the expected items for running a business these days. As the world gets smaller, international calls come on the table as well.  Phones represent an overhead item that just will not go away. But what if you could…

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Overview: Microsoft Productivity Score

By Lilly Ice | September 20, 2022

Productivity is much harder to track than activity, regardless of where employees are working. You spend good money on giving them tools, how can you know that they’re using those tools as effectively as possible? Can you empower them to adopt best practices? These are just a few of the questions that managers often ask.…

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5 Digital Mistakes Companies Make

By Lilly Ice | September 16, 2022

The pandemic has been a shared reality for companies around the world. Lockdowns required major changes in how those companies operate. The status quo of having everyone work in the office no longer made sense. Many organizations quickly evolved to continue working through remote means. During the worst of the pandemic lockdown, an estimated 70%…

Dissecting Your PC For Performance

By Zach Paraiso | September 14, 2022

Desktop computers have grown to become essential tools in any successful business. But somehow, many business leaders would not be able to name the various components of their PC and their functions. Being generally aware of the roles of each component provides substantial assistance with any potential hardware troubleshooting. Furthermore, as the price of graphics…

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High Priority Vulnerabilities to Hackers

By Lilly Ice | September 13, 2022

One of the most unfortunate parts of working with technology is the vulnerabilities that each new piece of software contains.  Developers release software containing millions of lines of code, then hackers inevitably search for loopholes within that complex code to crack a system. Once each loophole is discovered, developers issue patches to “fix” it.  However,…

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Small Businesses Vulnerable To Attack

By Lilly Ice | September 13, 2022

Did you ever think that your small business was only a small target for cyberattacks? Perhaps you believed that you didn’t have anything a hacker could possibly want? Or that you just flew under their radar because your business wasn’t very visible? Sorry, we have bad news. A new report by cybersecurity firm Barracuda Networks…

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Internet Explorer’s End: What To Know

By Lilly Ice | September 10, 2022

As of June 15th, 2022, Microsoft has ended all support for Internet Explorer (IE). This marks the end of a nearly 20 year period in which IE was the main entry to the World Wide Web. IE ushered in the age of connection in 1995 and maintained possession of a majority of the browser market…